Terms of Service

The terms under which ProVisas provides immigration advisory services.

Last updated: 14 April 2026

1. About These Terms

These terms of service govern your engagement of Professional Visa Solutions Limited (trading as ProVisas) for immigration advisory services. By engaging our services, you agree to these terms.

These terms are subject to and must be read in conjunction with the Immigration Advisers Licensing Act 2007, the Licensed Immigration Advisers Code of Conduct 2014, and any written service agreement provided to you.

2. Our Services

ProVisas provides licensed immigration advisory services including:

  • Immigration advice and eligibility assessments
  • Visa application preparation and lodgement
  • Representation with Immigration New Zealand (INZ)
  • Appeals to the Immigration and Protection Tribunal (IPT)
  • Responses to potentially prejudicial information (PPI)
  • Section 61 requests and special direction applications
  • Education pathway advice (through our International Education Adviser -- note: education advice is not immigration advice under the Act)

3. Licensing and Regulation

All immigration advisers at ProVisas are individually licensed by the Immigration Advisers Authority (IAA) under the Immigration Advisers Licensing Act 2007. Our advisers are bound by the Licensed Immigration Advisers Code of Conduct 2014.

You can verify any adviser's licence status on the IAA Public Register.

ProVisas does not employ or engage unlicensed persons to provide immigration advice. Staff who are not licensed immigration advisers (such as education advisers, practice managers, and administrative staff) do not provide immigration advice.

4. Written Agreement

In accordance with the IAA Code of Conduct, before commencing work on your case we will provide you with a written agreement that includes:

  • A description of the services to be provided
  • The fees and charges, including any disbursements
  • Payment terms and available payment methods
  • Your right to cancel the agreement
  • The complaints process
  • Confirmation of the adviser assigned to your case

No work will commence until you have signed and returned the written agreement.

5. Consultation Fees

  • Free consultation: If we assess that we cannot assist you, there is no charge
  • Deferred consultation fee: $99 + GST if you choose not to proceed immediately -- this is credited back in full if you become a client within three (3) months
  • Service fees: As outlined in our fee structure and your written agreement
  • INZ government fees: Payable directly to Immigration New Zealand and not included in our service fees
  • Payment plans: Available via weekly direct debit -- details confirmed in your written agreement

6. Your Obligations

When engaging our services, you agree to:

  • Provide truthful, accurate, and complete information at all times
  • Disclose all relevant information, including any adverse information that may affect your application
  • Respond to our requests for information and documents in a timely manner
  • Inform us of any changes to your circumstances that may affect your application
  • Pay fees as agreed in your written agreement
  • Not provide false or misleading information to us, to Immigration New Zealand, or to any other party in relation to your application

Failure to provide truthful information may result in termination of our services and may have serious consequences for your immigration status.

7. Our Obligations

Under the IAA Code of Conduct 2014, we are obligated to:

  • Act in your best interests at all times
  • Provide competent and diligent service
  • Keep you informed of the progress of your case
  • Maintain confidentiality of your information
  • Disclose any conflict of interest
  • Provide honest advice, including where the prospects of success are low
  • Not guarantee the outcome of any visa application
  • Maintain professional indemnity insurance
  • Retain your records for a minimum of seven (7) years

8. No Guarantee of Outcome

Immigration decisions are made solely by Immigration New Zealand (INZ) or the relevant decision-maker. ProVisas does not and cannot guarantee the outcome of any visa application, appeal, or request. Our role is to provide professional advice and representation to give your application the best possible chance of success.

9. Cancellation and Termination

  • You may terminate our engagement at any time by providing written notice
  • We may terminate the engagement if you fail to pay agreed fees, provide false information, or fail to follow our reasonable advice
  • Upon termination, we will provide you with your file and all documents to which you are entitled
  • Fees for work already completed remain payable
  • Any refund of fees will be calculated based on work completed to the date of termination, as outlined in your written agreement

10. Complaints

If you are dissatisfied with our services:

  1. Contact us first: Email contact@provisas.co.nz or call 022 112 1112. We will acknowledge your complaint within two (2) business days and aim to resolve it within ten (10) business days.
  2. Immigration Advisers Authority: If you are not satisfied with our response, you may lodge a complaint with the Immigration Advisers Authority. The IAA can investigate complaints about licensed immigration advisers.
  3. Immigration Advisers Complaints and Disciplinary Tribunal: Serious complaints may be referred to the Tribunal, which has the power to impose sanctions including cancellation of an adviser's licence.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability to you for any claim arising from our services is limited to the fees you have paid us for the specific service giving rise to the claim
  • We are not liable for any loss arising from your failure to provide accurate information, your failure to follow our advice, or decisions made by Immigration New Zealand
  • We maintain professional indemnity insurance as required by the IAA

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or any other rights that cannot be excluded by law.

12. Intellectual Property

All content on this website -- including text, design, logos, and code -- is the property of Professional Visa Solutions Limited unless otherwise stated. You may not reproduce, distribute, or use our content without written permission.

13. Website Use

  • Information on this website is provided for general guidance only and does not constitute immigration advice
  • While we make every effort to ensure accuracy, immigration law and policy changes frequently -- always confirm current requirements with a licensed adviser
  • Our website uses cookies and tracking technologies as described in our Privacy Policy
  • We are not responsible for the content of external websites linked from our site

14. Governing Law

These terms are governed by the laws of New Zealand. Any dispute arising from these terms or our services will be subject to the exclusive jurisdiction of the New Zealand courts.

15. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated terms.

16. Contact

  • Email: contact@provisas.co.nz
  • Phone: 022 112 1112
  • Manukau Office: 639 Great South Road, Manukau City Centre, Auckland 2104
  • Papakura Office: Unit 5/46-50 Broadway, Papakura, Auckland