Last updated: 14 April 2026
1. Who We Are
Professional Visa Solutions Limited, trading as ProVisas, is a licensed immigration advisory firm based in Auckland, New Zealand. All immigration advisers at ProVisas are licensed by the Immigration Advisers Authority (IAA) under the Immigration Advisers Licensing Act 2007.
- Business: Professional Visa Solutions Limited
- Trading as: ProVisas
- Offices: 639 Great South Road, Manukau, Auckland 2104 and Unit 5/46-50 Broadway, Papakura, Auckland
- Email: contact@provisas.co.nz
- Phone: 022 112 1112
2. Information We Collect
We collect personal information necessary to provide immigration advisory services. This includes:
- Identity information: full name, date of birth, gender, nationality, passport details
- Contact details: email address, phone number, residential address
- Immigration history: current visa status, previous visa applications, decline history, overstay history
- Employment details: occupation, employer, employment history
- Family information: marital status, partner details, dependent children (where relevant to your visa application)
- Health and character information: medical conditions, criminal history, character concerns (where required by Immigration New Zealand)
- Financial information: payment method preferences, settlement funds (where relevant to your application)
- Website data: information you submit via our online forms, eligibility quiz, and callback requests
3. How We Collect Your Information
We collect personal information:
- Directly from you during consultations (in-person, phone, video, or WhatsApp)
- Through our website forms (eligibility quiz, visitor information, client onboarding, contact form, callback requests)
- From third parties with your consent (employers, education providers, medical practitioners, Immigration New Zealand)
- From publicly available sources where relevant to your application
4. Why We Collect Your Information
We collect and use your personal information to:
- Assess your eligibility for New Zealand visa categories
- Prepare, lodge, and manage visa applications on your behalf
- Communicate with Immigration New Zealand and other relevant agencies
- Respond to your enquiries and provide immigration advice
- Schedule consultations and manage appointments
- Issue invoices and process payments
- Comply with our obligations under the Immigration Advisers Licensing Act 2007 and the IAA Code of Conduct 2014
- Comply with Anti-Money Laundering and Countering Financing of Terrorism Act 2009 requirements where applicable
5. Legal Basis for Processing
We process your personal information under the following legal bases as set out in the Privacy Act 2020:
- Consent: You provide consent when submitting information through our website forms or engaging our services
- Contractual necessity: Processing necessary to perform our service agreement with you
- Legal obligation: Processing required to comply with the Immigration Advisers Licensing Act 2007, IAA Code of Conduct 2014, and other applicable legislation
- Legitimate interest: Processing necessary for our legitimate business interests, provided your rights are not overridden
6. IAA Code of Conduct Obligations
Under the Licensed Immigration Advisers Code of Conduct 2014, we are required to:
- Maintain client confidentiality at all times
- Keep accurate and complete records of all client interactions and advice provided
- Retain client files for a minimum of seven (7) years after the completion of services
- Not disclose client information to any third party without your written consent, except where required by law or to fulfil our professional obligations
- Provide you with access to your personal information held by us upon request
- Store all client records securely, whether physical or electronic
7. How We Store and Protect Your Information
Your personal information is stored securely using:
- Digital systems: HubSpot CRM (cloud-based, encrypted at rest and in transit), secured with access controls and role-based permissions
- Physical files: Stored in locked cabinets at our offices with restricted access
- Website: All data transmitted via our website is encrypted using TLS/SSL (HTTPS)
- Access controls: Only authorised ProVisas staff and your assigned adviser can access your information
8. Who We Share Your Information With
We may share your personal information with:
- Immigration New Zealand (INZ): As required to lodge and manage your visa application
- Immigration and Protection Tribunal (IPT): If you instruct us to lodge an appeal
- Service providers: HubSpot (CRM), Calendly (scheduling), Twilio/ElevenLabs (phone services), Netlify (website hosting), Google (analytics) -- all bound by their own privacy policies
- Professional advisers: Lawyers, accountants, or other professionals where required for your case, with your consent
- Employers and education providers: Where relevant to your visa application, with your consent
We will never sell your personal information to third parties.
9. International Data Transfers
Some of our service providers operate outside New Zealand (HubSpot -- United States, Netlify -- United States). Where personal information is transferred internationally, we ensure that adequate safeguards are in place in accordance with the Privacy Act 2020, including contractual protections and the provider's compliance with applicable privacy standards.
10. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of any inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to our legal retention obligations (7-year minimum under the IAA Code of Conduct)
- Withdraw consent: Withdraw your consent to processing at any time, noting this may affect our ability to provide services
- Complain: Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached
To exercise any of these rights, contact us at contact@provisas.co.nz.
11. Cookies and Website Tracking
Our website uses:
- Facebook Pixel: To measure advertising effectiveness and deliver relevant ads. You can opt out via your Facebook ad preferences.
- Essential cookies: For website functionality (session management, form submissions)
We do not use cookies to track you across other websites for purposes unrelated to our services.
12. Retention
We retain your personal information for a minimum of seven (7) years after the completion of our services, as required by the IAA Code of Conduct 2014. After this period, records are securely destroyed unless there is an ongoing legal or regulatory reason to retain them.
13. Complaints
If you have a concern about how we handle your personal information:
- Contact us first at contact@provisas.co.nz
- If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner
- For complaints about our conduct as licensed immigration advisers, contact the Immigration Advisers Authority
14. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.