Millions of people each year hire licensed immigration advisers in New Zealand to help them with their visa applications.
However, many people are not aware of their rights when working with an immigration adviser.
This article will outline your rights as a client of a licensed immigration adviser in New Zealand, and what to do if you are not happy with the services provided.
A licensed immigration adviser in New Zealand is someone who is registered with the Immigration Advisers Authority (IAA).
The IAA is a government organisation that regulates immigration advisers in New Zealand.
Immigration advisers help people with all aspects of their visa application, from start to finish. This includes giving advice on which visa to apply for, helping to fill out the application forms, and providing support during the visa interview process.
When you hire a licensed immigration adviser in New Zealand, you have the right to:
- Receive competent and professional immigration advice
- Be treated fairly, honestly and respectfully
- Have your confidential information kept private
- Know how much the immigration adviser charges for their services, and
- Be given a copy of the Immigration Advisers Code of Conduct.
The best way to find a licensed immigration adviser in New Zealand is by searching the IAA website. The website has a search function where you can enter your location and the type of advice you need. This will bring up a list of immigration advisers who are registered with the IAA and who are able to help you with your specific enquiry.
If you are not happy with the services provided by your licensed immigration adviser, you have the right to complain. The IAA has a complaints process that you can follow if you believe your immigration adviser has breached the Code of Conduct.
You can find more information on the IAA website. In summary, when you hire a licensed immigration adviser in New Zealand, you have the right to receive competent and professional advice, to be treated fairly and respectfully, and to have your confidential information kept private. You also have the right to know how much the adviser charges for their services, and to be given a copy of the Immigration Advisers Code of Conduct. If you are not happy with the services provided by your licensed immigration adviser, you have the right to complain.
If your visa application is refused by Immigration New Zealand, you have the right to appeal the decision.
The first step is to request a review of the decision from Immigration New Zealand. If you are still not happy with the outcome of the review, you can then take your case to the Immigration and Protection Tribunal.
You can find more information on the Ministry of Business, Innovation and Employment website. In summary, if your visa application is refused by Immigration New Zealand, you have the right to request a review of the decision, and to appeal the decision if you are still not happy with the outcome.
If you have any concerns about the services provided by your licensed immigration adviser, you can book a consultation with us, we will help you sort things out.
Knowing your rights can save you a lot of time, money and stress when dealing with visa applications. If you have any concerns about the services provided by your licensed immigration adviser, you can always contact us for a consultation. We will be happy to help you.
