ANZSCO 1.3 occupation

Call or Contact Centre Team Leader: ANZSCO code 541111

Call or Contact Centre Team Leader is occupation 541111 in ANZSCO 1.3, the classification Immigration New Zealand uses for most work visas and every Skilled Migrant Category application. It sits at ANZSCO skill level 3, in unit group 5411 Call or Contact Centre Workers.

ANZSCO code: 541111
Skill level: 3
Unit group: 5411 Call or Contact Centre Workers
Green List: No

Call or Contact Centre Team Leader: qualifications and experience required in New Zealand

ANZSCO places this occupation at skill level 3. For New Zealand, ANZSCO describes the qualifications and experience as:

NZQF Level 4 qualification. At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Under the National Occupation List, code 541111 is "Call or Contact Centre Team Leader" at NOL skill level 3: NZQCF Level 4 qualification, or at least three years of relevant experience may substitute for the formal qualification (NZQCF Level 4/NOL Skill Level 3).

A skill level describes the occupation, not you. Immigration New Zealand matches a job to the single closest occupation, and the skill level comes from that occupation; more experience does not move an occupation to a higher level.

What does a call or contact centre team leader do?

Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.

Tasks for unit group 5411 Call or Contact Centre Workers include:

Answering incoming calls, emails and messages, and assisting customers with their specific inquiries
Identifying requirements and recording information into computer systems
Coaching staff and assisting call centre operators to resolve problems and customer inquiries
Developing rosters and managing staff numbers to meet work flows
Listening to calls conducted by call centre operators and providing performance feedback
Monitoring and timing calls
Creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
Updating databases to reflect changes to the status of customers and prospective customers
Arranging the despatch of goods, information kits and brochures to customers and interested parties
Undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
Issuing invoices and receiving electronic payments for goods and services provided

Other job titles under ANZSCO 541111

Alternative titles and specialisations from ANZSCO, and job titles Stats NZ lists under the same code:

Call Centre Supervisor
Contact Centre Supervisor
Call or Contact Centre Coach
Call or Contact Centre Workforce Planner
Call Centre Administrator
Call Centre Team Leader
Communication Centre Manager
Contact Centre Administrator
Contact Centre Team Leader

What skill level 3 means for New Zealand visas

Visa rule	For this occupation	More
Accredited Employer Work Visa: longest visa	Up to 5 years for skill level 1 to 3 roles.	AEWV guide
AEWV: evidence of English	Required for skill level 3 roles from 1 June 2026, with limited exemptions.	AEWV guide
Supporting a partner's visa	The skill level 1 to 3 wage threshold applies.	Partner of a Worker
Skilled Migrant Category: Skilled Work Experience pathway	Open to skill level 1 to 3 occupations, with work experience and pay requirements.	Skilled Work Experience pathway
SMC red and amber lists	Not on either list.	INZ's lists
SMC Trades and Technician pathway	Not on INZ's list of eligible occupations.	INZ's list
Green List	No Green List role is listed under this code.	INZ's Green List

Rules as published by Immigration New Zealand. Lists synced 31 October 2026. Each visa has further requirements beyond skill level, including pay and work experience.

National Occupation List occupations for ANZSCO 541111

Stats NZ's National Occupation List is gradually replacing ANZSCO. These NOL occupations map to ANZSCO 541111. Immigration New Zealand accepts a NOL code only for an AEWV or job check, and only for occupations on its published list; for any other visa, use the ANZSCO code.

NOL code	NOL occupation	NOL skill level	INZ accepts for an AEWV
541111	Call or Contact Centre Team Leader	3	Not yet

More about this job in New Zealand

Stats NZ links this occupation to Tahatū, the government careers website, which has more about the work in New Zealand, including pay: Customer service representative , Customer service representative .

Not sure this is your occupation?

Picking the right occupation decides the skill level, and with it the visa rules above. Talk it through with us: we will listen to your situation and match you with the right IAA-licensed adviser. You can also check your pay and work experience against the residence wage rules with our calculator.

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Frequently asked questions

What is the ANZSCO code for Call or Contact Centre Team Leader?

Call or Contact Centre Team Leader is ANZSCO 1.3 occupation 541111, in unit group 5411 Call or Contact Centre Workers. Immigration New Zealand uses ANZSCO 1.3 for most work visa applications and all Skilled Migrant Category applications.

What skill level is Call or Contact Centre Team Leader?

ANZSCO skill level 3, where 1 is the most skilled and 5 the least. NZQF Level 4 qualification. At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Is Call or Contact Centre Team Leader on the Green List?

No Green List role is listed under ANZSCO 541111 on Immigration New Zealand's Green List as at 31 October 2026.

Sources: ANZSCO version 1.3, Australian Bureau of Statistics, CC BY 4.0, synced 31 October 2026; National Occupation List V3.0.0, Stats NZ, CC BY 4.0, synced 1 November 2026; Immigration New Zealand occupation lists, synced 31 October 2026. This page reproduces published classifications and Immigration New Zealand's lists. It is general information, not immigration advice. ProVisas is a licensed New Zealand immigration advisory firm (IAA Licence 201301110).