ProVisas Immigration Advisers

Complaints

If you have a concern about my service, I want to hear about it directly first. If we can't resolve it together, you can escalate to the Immigration Advisers Authority.

Step 1 — Talk to me directly

Email me at contact@provisas.co.nz with the subject line "Complaint" and a clear description of what's not working. I'll respond within 5 business days.

You can also book time directly to discuss the issue: book a meeting.

Step 2 — Internal resolution

I aim to resolve all complaints within 14 business days of receipt. If the matter is complex and requires more time, I'll let you know in writing with an updated timeline.

During this period, I'll keep you informed of progress and any decisions made.

Step 3 — Escalate to the IAA

If you're not satisfied with my response, or if you'd rather raise the concern directly with the regulator, you can complain to the Immigration Advisers Authority.

The IAA is the statutory body that regulates licensed immigration advisers in New Zealand. They handle complaints about adviser conduct independently.

Contact the IAA:

About my licence

I am Inder Singh, a Licensed Immigration Adviser regulated by the IAA. My licence number is 201301110.

You can verify my licence on the IAA register: View my IAA register entry.