Terms of service

If you become a Provisas client, your engagement letter is the document that governs our case work on your behalf. The engagement letter takes precedence over these terms wherever they overlap on engagement matters.

These terms cover website use only — what you can do on this site, how we handle the content of the site, and what we don't accept liability for through the site.

See /engagement-letter for the framework that sits behind every engagement letter.

When you use this website:

• Provide accurate information when you contact us, book a consultation, or submit a form.
• Use the site for its intended purpose — learning about Provisas, getting in touch, booking a consultation, completing the eligibility check.
• Do not impersonate any person, including any Provisas adviser or staff member.
• Do not attempt to access parts of the site that are not made publicly available.
• Do not scrape, harvest, or systematically extract content from the site without our written permission.
• Do not use the site to send spam, malicious content, or anything that breaches New Zealand law.

We may suspend or block access for users who breach these acceptable-use terms.

We provide professional immigration advisory services regulated by the Immigration Advisers Authority. We apply skill, current INZ policy knowledge, and case experience to every engagement.

We do not guarantee — and cannot guarantee — visa outcomes. Visa decisions are made by Immigration New Zealand under their statutory and policy framework. Factors outside our control include:

• Changes to INZ policy and operational instructions
• Processing capacity and timelines at INZ branches
• Individual case officer decisions
• Material changes in your circumstances during processing
• Government and Ministerial policy decisions

This is consistent with Schedule clause 3 of the IAA Code of Conduct 2014, which prohibits licensed advisers from guaranteeing application outcomes.

To the extent permitted by law:

• The website is provided "as is" with no warranties beyond those required by New Zealand consumer protection law (notably the Consumer Guarantees Act 1993, which applies where applicable).
• We are not liable for indirect, consequential, or special losses arising from your use of the website.
• Where we are liable for direct losses arising from website use, our total liability is limited to NZ$1,000.

These limits do not apply where:

• You are a Provisas client and the matter relates to case work under your engagement letter (your engagement letter governs liability for case work — typically capped at fees paid for services).
• New Zealand law does not permit the limitation (for example, certain consumer protections under the Consumer Guarantees Act 1993 cannot be excluded).

We may update these terms when our practices, services, or applicable law changes. The "Last updated" date at the top of the page reflects the most recent change.

For substantive changes, we may also notify currently-engaged clients by email. Casual website visitors are responsible for checking the "Last updated" date.

For questions about these terms:

• Email: contact@provisas.co.nz
• Phone: +64 22 112 1112
• Postal: 639 Great South Road, Manukau, Auckland (Privacy Officer)

For privacy matters, see /privacy.

For case-work matters, contact your assigned adviser or contact@provisas.co.nz.

For complaints, see /complaints.