ANZSCO 1.3 occupation

Information Officer: ANZSCO code 541211

Information Officer is occupation 541211 in ANZSCO 1.3, the classification Immigration New Zealand uses for most work visas and every Skilled Migrant Category application. It sits at ANZSCO skill level 4, in unit group 5412 Information Officers.

ANZSCO code
541211
Skill level
4
Unit group
5412 Information Officers
Green List
No

Information Officer: qualifications and experience required in New Zealand

ANZSCO places this occupation at skill level 4. For New Zealand, ANZSCO describes the qualifications and experience as:

NZQF Level 2 or 3 qualification. At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Under the National Occupation List, code 541211 is "Information Officer" at NOL skill level 4: NZQCF Level 2 or 3 qualification, or at least one year of relevant experience may substitute for the formal qualification (NZQCF Level 2-3/NOL Skill Level 4).

A skill level describes the occupation, not you. Immigration New Zealand matches a job to the single closest occupation, and the skill level comes from that occupation; more experience does not move an occupation to a higher level.

What does an information officer do?

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.

Tasks for unit group 5412 Information Officers include:

  • Answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • Responding to inquiries about problems and providing advice, information and assistance
  • Recording information about inquiries and complaints
  • Referring complex inquiries to team leaders or expert advisers
  • Issuing relevant forms, information kits and brochures to interested parties
  • Accessing and operating computer network systems and communication systems such as public address and paging systems
  • May refer inquiries to other sources

Other job titles under ANZSCO 541211

Alternative titles and specialisations from ANZSCO, and job titles Stats NZ lists under the same code:

  • Client Information Officer
  • Customer Enquiries Officer
  • Customer Enquiry Clerk
  • Customer Services Clerk
  • Complaints Clerk

What skill level 4 means for New Zealand visas

Visa rule For this occupation More
Accredited Employer Work Visa: longest visa Up to 3 years for skill level 4 and 5 roles. AEWV guide
AEWV: evidence of English Required for skill level 4 and 5 roles, with limited exemptions. AEWV guide
Supporting a partner's visa A higher wage threshold applies to skill level 4 and 5 roles, with exceptions for some care, transport and Green List roles. Partner of a Worker
Skilled Migrant Category: Skilled Work Experience pathway Not available: skill level 4 and 5 occupations are excluded. Skilled Work Experience pathway
SMC red and amber lists Not on either list. INZ's lists
SMC Trades and Technician pathway Not on INZ's list of eligible occupations. INZ's list
Green List No Green List role is listed under this code. INZ's Green List

Rules as published by Immigration New Zealand. Lists synced 31 October 2026. Each visa has further requirements beyond skill level, including pay and work experience.

National Occupation List occupations for ANZSCO 541211

Stats NZ's National Occupation List is gradually replacing ANZSCO. These NOL occupations map to ANZSCO 541211. Immigration New Zealand accepts a NOL code only for an AEWV or job check, and only for occupations on its published list; for any other visa, use the ANZSCO code.

NOL code NOL occupation NOL skill level INZ accepts for an AEWV
541211 Information Officer 4 Not yet

More about this job in New Zealand

Stats NZ links this occupation to Tahatū, the government careers website, which has more about the work in New Zealand, including pay: Customer service representative .

Not sure this is your occupation?

Picking the right occupation decides the skill level, and with it the visa rules above. Talk it through with us: we will listen to your situation and match you with the right IAA-licensed adviser. You can also check your pay and work experience against the residence wage rules with our calculator.

Frequently asked questions

What is the ANZSCO code for Information Officer?

Information Officer is ANZSCO 1.3 occupation 541211, in unit group 5412 Information Officers. Immigration New Zealand uses ANZSCO 1.3 for most work visa applications and all Skilled Migrant Category applications.

What skill level is Information Officer?

ANZSCO skill level 4, where 1 is the most skilled and 5 the least. NZQF Level 2 or 3 qualification. At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Is Information Officer on the Green List?

No Green List role is listed under ANZSCO 541211 on Immigration New Zealand's Green List as at 31 October 2026.

Sources: ANZSCO version 1.3, Australian Bureau of Statistics, CC BY 4.0, synced 31 October 2026; National Occupation List V3.0.0, Stats NZ, CC BY 4.0, synced 1 November 2026; Immigration New Zealand occupation lists, synced 31 October 2026. This page reproduces published classifications and Immigration New Zealand's lists. It is general information, not immigration advice. ProVisas is a licensed New Zealand immigration advisory firm (IAA Licence 201301110).