ProVisas Immigration Advisers

After you sign — what happens next

You've signed your engagement letter and paid your deposit. From this point we're on your case. This page walks you through what happens in your first weeks with Provisas — what we'll be doing, what we need from you, and what you should expect.

1. Day 1: engagement confirmed

The moment you sign and your deposit clears:

  • You receive a welcome email from your assigned adviser, naming themselves, their direct contact details, and your case reference number.
  • Your case is opened in our secure case management system. Your adviser begins reviewing the materials gathered during your consultation.
  • You receive a payment confirmation for your deposit and a clear breakdown of what your remaining fees cover.
  • You'll be invited to a secure file-sharing workspace where you'll upload your supporting documents.

2. Days 1-7: document gathering

Your adviser sends you a tailored document checklist within 48 hours of engagement. The checklist is specific to your visa category and your case circumstances — not a generic list.

What you'll typically be gathering:

  • Identity and travel documents (passport, prior visa records, biographic pages)
  • Qualifications and skills evidence (degrees, professional registrations, transcripts where applicable)
  • Employment evidence (offer letters, employment agreements, payslips, references)
  • Relationship evidence where partner or family visas apply (this list is detailed and case-specific — your adviser will guide you)
  • Health and character documents where required at this stage
  • Any case-specific evidence your adviser flags

You upload documents to your secure workspace as you gather them. Your adviser reviews each item, flags gaps, and requests clarifications. There's no penalty for documents arriving incrementally — most cases collect evidence over days or weeks.

3. Weeks 1-2: strategy session

Within two weeks of engagement, your adviser conducts a strategy session with you. This is a focused conversation — usually 45-60 minutes — covering:

  • Confirmed eligibility analysis against current INZ policy
  • The specific visa pathway and any alternative pathways worth considering
  • Timing — INZ processing time estimates and any factors that could affect them
  • Risk areas — any aspects of your case that need extra preparation or evidence
  • Your role in the case — what we need from you, when, and how
  • An honest assessment of any concerns

This session is when ambiguity gets resolved. If something about your case isn't right for the pathway we initially discussed, this is where we say so and discuss alternatives.

4. Ongoing: communication cadence

Throughout the life of your case:

  • Major case events — INZ acknowledgement of receipt, request for further information, PPI letters, decision — communicated to you on the same business day, via email plus WhatsApp notification.
  • Routine progress updates — typically every two to four weeks, depending on whether there's substantive movement to report. We don't send 'nothing to report' emails to fill silence.
  • Your questions — emailed to your adviser, responded to within two business days for non-urgent matters; same business day where an INZ deadline falls within five working days.
  • Scheduled calls or video meetings — booked through your adviser when something requires real-time discussion.

5. Your rights at every stage

You have these rights throughout your engagement and afterwards:

  • Access to your file. You can request a copy of any document or correspondence in your case file at any time.
  • Correction of inaccurate information. If anything in your file is wrong, tell your adviser and we'll correct it.
  • Deletion. You can request deletion of records that are no longer subject to regulatory retention requirements. We'll confirm what can be deleted on request.
  • Withdrawal of consent. You can withdraw consent for any specific AI use (transcription, document analysis) at any point while remaining engaged.
  • Complaints. You can raise a concern with your adviser, escalate to Inder Singh as Principal Adviser, or take it to the Immigration Advisers Authority. See /complaints for full procedure.

These rights sit on top of the wider rights you have under the New Zealand Privacy Act 2020 and the IAA Code of Conduct 2014. Our /privacy page covers data handling in full detail.

6. What we're expecting from you

Cases move forward fastest when you:

  • Respond to your adviser's questions and requests within a few working days where possible. INZ deadlines don't wait, and our timeline depends on yours.
  • Provide accurate information. If something in your situation changes — a new job offer, a change in circumstances, a relationship change, a health issue — let us know promptly. INZ takes a serious view of misrepresentation under section 158 of the Immigration Act, even when unintentional.
  • Keep documents organised. Upload them to your workspace in the format your adviser requests. Photos of documents should be clear, well-lit, and legible. PDFs are preferred where possible.
  • Tell us when you don't understand. There's no question too basic. If we use a term you haven't heard, ask.

7. Reaching your adviser

Day-to-day:

  • Email — primary channel, used for case substance and document exchange
  • WhatsApp — for time-sensitive matters or quick questions
  • Phone — by appointment for scheduled discussion

Outside business hours: email and WhatsApp accepted; responses follow our standard timeframes.

In a genuine emergency (visa deadline tomorrow, INZ portal lockout, family situation requiring urgent advice): WhatsApp your adviser. We'll respond as fast as we can.

8. Related pages